Terms & Conditions

01Overview & Acceptance

These Terms & Conditions ("Terms") are a legal agreement between you (or the business you represent) and Pearl Organisation ("Pearl Organisation", "we", "us", "our"). They govern your use of Pearl AI, Pearl AI Chat, and Pearl Workstation Agent, together with the products.pearlorganisation.com website, dashboard, playground, and API (collectively, the "Products" or "Services").

This single document is the complete Terms of Use for all three Products — there is no separate agreement to look up for Pearl AI, Pearl AI Chat, or Pearl Workstation Agent individually. By signing in, starting a free playground session, subscribing to a paid plan, generating an API key, or installing the Pearl Workstation Agent, you confirm that you have read, understood, and agree to be bound by these Terms in full, together with Pearl Organisation's Privacy Policy, each as may be amended from time to time.

These Terms are drafted to apply consistently to users regardless of country of residence, and are intended to meet the standard expected of an international, enterprise-grade software platform. Where a specific jurisdiction imposes additional or different requirements, the relevant jurisdiction-specific section below (see European Union / EEA / UK Users and United States & California Users) applies in addition to, and where necessary in place of, the general provisions elsewhere in these Terms.

If you're accepting on behalf of a company, you confirm you're authorized to bind that company, and "you" in that context refers to both you individually and the entity you represent. If you do not agree with any part of these Terms, or if use of a service of this kind is not permitted where you are located, you must not access or use the Products — see International Use & Restricted Regions.

02Definitions

• "Products" / "Services" — Pearl AI (the hosted API and playground), Pearl AI Chat (the embeddable widget), Pearl Workstation Agent (the desktop monitoring application), and the products.pearlorganisation.com website and dashboard through which they're accessed and managed.
• "Account" — the single sign-in you create to access one or more of the Products, whether via email-link sign-in or email-and-password.
• "Credits" — the prepaid, metered usage balance that Pearl AI API requests draw down against.
• "API Key" — the authentication token issued to your account for programmatic access to Pearl AI.
• "Content" — any text, document, file, prompt, or other material you submit to, upload to, or generate through the Products, including documents you upload to train Pearl AI Chat and prompts/outputs exchanged with Pearl AI.
• "Workstation" — a company-owned or employee device on which you or your organization installs the Pearl Workstation Agent.
• "Subscription" — any recurring paid plan for Pearl AI, Pearl AI Chat, or Pearl Workstation Agent, billed monthly or, where offered, annually.
• "Applicable Law" — any statute, regulation, rule, order, or binding guidance of a competent governmental or regulatory authority that applies to your use of the Products or Pearl Organisation's operation of them.
• "Force Majeure Event" — has the meaning given in Force Majeure.

03Eligibility, Age & Capacity

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction if higher, and have the legal capacity to enter into a binding agreement, to create an account or use any of the Products. If you are accessing or using the Products on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Pearl Organisation does not knowingly permit use of the Products by anyone who does not meet these eligibility requirements, and reserves the right to request reasonable verification of age or authority at any time, and to suspend or terminate access where such requirements are not met.

04Accounts & Registration

PEARL PRODUCTS is self-serve: you can create an account using an email sign-in link or an email-and-password combination, without requiring an existing Pearl Organisation client relationship. One account may hold subscriptions to all three Products at once; adding or removing a Product does not require a new account.

• You're responsible for keeping your account credentials, one-time passcodes, and API keys confidential.
• You're responsible for all activity that happens under your account, including through team members or systems you authorize, whether or not that activity was authorized by you.
• You must notify Pearl Organisation promptly, using the details in Contact, if you suspect unauthorized access to or use of your account or API keys.
• You agree to provide accurate registration and billing information, and to keep it up to date.

05The Products

Pearl AI is a hosted, OpenAI-style AI API and interactive playground. Access is either through the free, time-boxed playground (no signup required) or a paid, credit-metered API key intended for production use in your own applications.

Pearl AI Chat is an embeddable chat widget you place on your own website, trained on content you provide (documents, pages, or other material you upload), intended to answer visitor questions automatically and hand off to a human team member when it cannot.

Pearl Workstation Agent is a desktop application that you or your organization installs on company-owned or employee workstations to record activity and attendance signals for workforce-management purposes, billed per seat. See Pearl Workstation Agent & Monitoring Disclosure for the obligations that apply if you deploy it.

Pearl Organisation may add, modify, or discontinue features within any Product at its discretion, and will use reasonable efforts to give advance notice of a material change that affects your existing subscription.

06Free Playground & Trials

The Pearl AI playground is offered free of charge, without signup, subject to a time-boxed session limit and reasonable rate limits designed to prevent abuse. We may adjust session length, message limits, or the underlying model used for the free tier at any time without notice.

We may throttle, pause, or end a free session if we reasonably believe it is being used for automated abuse, to circumvent paid usage, or in a way that conflicts with Acceptable Use below. The playground is provided "as is" for evaluation purposes and is not intended for production use — see Limitation of Liability & Indemnity.

07Subscriptions, Billing & Payment

Paid plans are billed via Stripe (card payments) or Razorpay, in USD or the local-currency equivalent shown at checkout. Pearl AI operates on a prepaid credit balance that is drawn down as you use the API; Pearl AI Chat and Pearl Workstation Agent are flat, recurring subscriptions, billed monthly or, where offered, on a discounted annual plan.

• You can cancel any active subscription at any time from your dashboard; cancellation stops future billing but does not retroactively refund the current billing period unless required by Applicable Law.
• Subscription payments and Credit top-ups are non-refundable once paid, except where required by Applicable Law — this applies regardless of the reason, including if you use the Product less than expected, results fall short of expectation, or you change your mind after payment.
• Extra computers (Pearl Workstation Agent), assistants (Pearl AI) and agents (Pearl AI Chat) added to a plan are charged at a fixed price and stay active until the plan's current end date. They are not carried over when the plan renews and must be added again if still needed.
• Pearl AI Credit does not expire at the end of a billing cycle unless stated otherwise on your plan, and can be topped up at any time.
• Prices may change with reasonable advance notice; continued use of a Product after a price change takes effect constitutes acceptance of the new price.
• You authorize Pearl Organisation and its payment processors (Stripe, Razorpay) to charge your selected payment method for all fees incurred, including recurring subscription charges, until you cancel.

08Credits, Usage & API Keys

Pearl AI API access is metered by Credits consumed per request. Rate limits apply to protect platform stability and are documented in your dashboard; we may adjust them to maintain service quality for all customers. Requests that fail due to an outage on our side are not billed against your Credit balance.

You are responsible for safeguarding your API key and for all usage billed against your account through it, whether or not you personally made the request. If you believe an API key has been compromised, revoke it from your dashboard and contact us immediately using the details in Contact.

09Acceptable Use

You agree not to use the Products to:

• Generate, distribute, or train on unlawful, infringing, deceptive, or harmful content;
• Attempt to reverse-engineer, extract, scrape, or resell access to the underlying models, weights, or infrastructure outside of the API access you're licensed to use;
• Circumvent rate limits, Credit metering, session limits, or account restrictions;
• Use the Pearl Workstation Agent to monitor anyone who has not been notified in accordance with Pearl Workstation Agent & Monitoring Disclosure;
• Submit Content to Pearl AI Chat that you do not own or otherwise have the right to use for training purposes; or
• Interfere with, disrupt, or place unreasonable load on the Services, or attempt to gain unauthorized access to any account, system, or network connected to them.

We may suspend or terminate access for violations of this section, with or without notice depending on severity — see Suspension & Termination.

10Pearl Workstation Agent & Monitoring Disclosure

Pearl Workstation Agent records activity signals (such as active/idle time, session length, break duration, and periodic screenshots where enabled) from the device it's installed on. If you are an employer or organization deploying Pearl Workstation Agent, you are solely responsible for:

• Notifying every individual whose workstation will run the agent that monitoring software is installed, and clearly explaining what it records;
• Obtaining any consent, or satisfying any notice or consultation requirement, mandated by the labor, privacy, and data-protection laws that apply in your jurisdiction and your employees' jurisdictions before deployment;
• Only installing the agent on devices you are legally entitled to monitor; and
• Responding to any data subject request (access, correction, deletion) made by a monitored individual regarding the data collected about them.

Pearl Organisation provides the Pearl Workstation Agent software and the reporting dashboard built on top of the data it collects; as between you and Pearl Organisation, you remain the data controller for the workforce data it collects about your own personnel, and Pearl Organisation acts as your data processor for that data, processing it only as necessary to provide the Service and in accordance with your instructions.

11Content, Data & Privacy

We process account, billing, and usage data as described in Pearl Organisation's Privacy Policy, which forms part of these Terms by reference. Content you submit to Pearl AI or upload to train Pearl AI Chat is used to generate responses for your account and, unless otherwise agreed with you in writing, is not used to train models shared with other customers.

We apply administrative, technical, and organisational safeguards intended to protect your data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security. Because our Services are administered from India and made available internationally, your data may be transferred to, and processed in, India and other countries in which Pearl Organisation or its service providers operate, with safeguards appropriate to the sensitivity of the data and as required by Applicable Law.

Deleting your data and the 90-day safety copy. You can choose how long conversations, logs, activity records and screenshots are kept, and you can delete them from your dashboard at any time. Deleted data is removed from your account straight away. To protect you, your visitors and other customers against misuse, fraud and security incidents, Pearl Organisation keeps a protected safety copy of deleted data for ninety (90) days. The safety copy is encrypted, is never shown in your dashboard or used to provide the Services, and may be opened only by authorised Pearl Organisation staff to investigate a reported misuse or security incident, or where required by Applicable Law; every such access is recorded. After ninety (90) days the safety copy, including any screenshot images it holds, is permanently erased. This also applies to deletion requests you make under European Union / EEA / UK Users or United States & California Users, unless Applicable Law requires a shorter period. Billing, payment and invoice records, and the history of changes to your settings, are kept for as long as they are needed for accounting, security and legal purposes.

If you believe your data has been accessed without authorisation or misused in connection with the Products, contact us immediately using the details in Contact.

12Intellectual Property Rights

Pearl Organisation retains all rights to the Products, including the underlying software, models, infrastructure, trademarks, and the "Pearl AI", "Pearl AI Chat", "Pearl Workstation Agent", and "PEARL PRODUCTS" names and marks. Nothing in these Terms grants you any right, title, or interest in the Products, except the limited right to access and use them as permitted by these Terms.

As between you and Pearl Organisation, you retain ownership of the Content you submit and the outputs generated for your account, subject to your compliance with these Terms and any applicable third-party rights in content you upload. By submitting Content to train Pearl AI Chat, you grant Pearl Organisation a non-exclusive, worldwide, royalty-free licence to host, process, and use that Content solely to operate and provide the Service to you, for as long as your account remains active, and for a reasonable period thereafter as needed for records, dispute resolution, and legal compliance.

13Service Availability & Support

We target high availability across the Products, backed by regular infrastructure monitoring, but do not guarantee uninterrupted or error-free operation. Every plan, including the free playground, includes access to human support via the contact details below; we don't operate a bot-only support tier. Planned maintenance will, where reasonably practicable, be scheduled to minimise disruption and communicated in advance for paid accounts.

14Suspension & Termination

You may stop using the Products and cancel your subscriptions at any time from your dashboard. Pearl Organisation may, in its sole discretion, suspend or terminate an account, an API key, or access to any Product — with or without advance notice, if it determines that these Terms have been violated in any manner, including for non-payment, a material breach, or activity that puts the Services or other customers at risk.

Upon suspension or termination, any provision of these Terms which by its nature is intended to survive — including Intellectual Property Rights, Content, Data & Privacy, Limitation of Liability & Indemnity, and Governing Law & Disputes — will continue to apply. Pearl Organisation is not liable for any loss arising from a suspension or termination made in accordance with this section.

15Force Majeure

Pearl Organisation will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond its reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, third-party hosting or infrastructure outages, or widespread cyberattack (a "Force Majeure Event"). Pearl Organisation will use reasonable efforts to resume normal operation of the affected Product as soon as reasonably practicable following a Force Majeure Event.

16International Use & Restricted Regions

The Products are administered from India and made available for general international access. It is your responsibility to ensure that your use of the Products complies with the laws applicable to you. If use of a service of this kind is prohibited, restricted, or requires a licence you do not hold in your jurisdiction, you must not use the Products, and you do so at your own risk and own initiative if you proceed regardless.

Pearl Organisation may, at its discretion and without notice, block, geo-restrict, or refuse access from any region where it determines legal or regulatory risk exists, and reserves the right to refuse service to anyone for any lawful reason.

17Export Control, Sanctions & Anti-Corruption Compliance

You represent and warrant that you are not located in, under the control of, or a national or resident of any country or region subject to comprehensive trade sanctions, and that you are not listed on any applicable restricted-party, denied-persons, or sanctions list maintained by a competent governmental authority. You agree not to use the Products in violation of any applicable export control or economic sanctions law.

You further represent and warrant that you will not offer, give, request, or accept any bribe, kickback, or other improper payment or benefit in connection with your use of the Products, and will comply with all Applicable Law relating to anti-bribery, anti-corruption, and anti-money-laundering in every jurisdiction in which you operate.

18European Union / EEA / UK Users

If you access the Products from the European Union, European Economic Area, or United Kingdom, the following additional terms apply and prevail over any conflicting general term above for such users:

• Legal basis for processing: we process your personal data on the basis of your consent (for non-essential cookies and marketing), performance of a contract (to deliver the Product you subscribed to), and our legitimate interests (platform security, fraud prevention, and service improvement), consistent with the General Data Protection Regulation (GDPR) and the UK GDPR/Data Protection Act 2018.
• Your rights: subject to applicable conditions and exceptions, you have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent at any time without affecting prior lawful processing. Requests can be made using the contact details below.
• Statutory rights unaffected: nothing in these Terms limits any statutory right you cannot waive under EU, EEA, or UK consumer-protection or data-protection law; where a limitation of liability in these Terms would otherwise conflict with such a mandatory right, the mandatory right prevails to that limited extent only, and the remainder of these Terms continues to apply in full.
• Supervisory authority: you have the right to lodge a complaint with your local data protection supervisory authority.

19United States & California Users

If you access the Products from the United States, and in particular from California, the following additional terms apply for such users:

• Notice at collection: the categories of personal data we collect, and the purposes for which we use them, are described in Content, Data & Privacy and Pearl Organisation's Privacy Policy. We do not sell or share personal data for cross-context behavioural advertising within the meaning of the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).
• Your rights: subject to applicable conditions and exceptions, California residents have the right to know what personal data is collected, to request deletion or correction of that data, and to non-discrimination for exercising these rights. Requests can be made using the contact details below.

20Third-Party Links

The Products may link to third-party websites, payment processors, or services not owned or controlled by Pearl Organisation. Pearl Organisation is not responsible for the content, accuracy, security, or practices of any third-party site linked from or connected to the Products, and linking to a site does not imply endorsement.

21Changes to These Terms

We may update these Terms from time to time, at our sole discretion. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Products after a change is posted constitutes acceptance of the updated Terms.

22Limitation of Liability & Indemnity

The Products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by Applicable Law. To the maximum extent permitted by law, Pearl Organisation and its officers, directors, employees, and affiliates are not liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Products — including loss of business, goodwill, profits, or data — and our aggregate liability for any claim is limited to the amount you paid us in the three (3) months preceding the claim.

You agree to defend, indemnify, and hold harmless Pearl Organisation and its officers, directors, employees, and affiliates from any claim, damage, loss, liability, cost, or expense (including reasonable legal fees) arising from: your use of the Products; Content you submit or upload; your violation of a third party's rights in connection with your use; your deployment of Pearl Workstation Agent, including any failure to satisfy the notice and consent obligations in Pearl Workstation Agent & Monitoring Disclosure; or your breach of these Terms.

23General Provisions

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire, unified agreement between you and Pearl Organisation regarding the Products, and supersede any prior agreement or understanding on the same subject.

Severability. If any provision of these Terms is found unenforceable by a court or tribunal of competent jurisdiction, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver. Pearl Organisation's failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision, and any waiver will only be effective if given in writing.

Assignment. You may not assign or transfer these Terms, or any right or obligation under them, without Pearl Organisation's prior written consent. Pearl Organisation may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganisation, or sale of assets.

Electronic communications. You consent to receive communications from Pearl Organisation electronically, including by email and through the Products, and agree that such communications satisfy any legal requirement that they be in writing.

24Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles, save where a mandatory local consumer-protection or data-protection law applicable to you (including under European Union / EEA / UK Users or United States & California Users) requires otherwise, in which case that mandatory local law applies only to the extent required. Any dispute arising from these Terms or the Products that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts at Dehradun, Uttarakhand, India, except where Applicable Law grants you the right to bring proceedings in your own local courts.

25Contact

Questions about these Terms, your account, billing, or your data can be sent to Pearl Organisation via pearlorganisation.com/contact.